Customer support policy
How to reach us and what to expect.
Last updated September 17, 2026
Our customer care team is here to help with orders, products, returns and your account.
How to reach us
- Online: use our contact form. Include your order number if your question is about an order.
- Order status: check your account or the order tracker for real-time updates.
Response times
We reply to messages within one business day, Monday to Friday. Messages received at weekends are answered on the next business day.
What we'll never ask for
Zendropship will never ask you for your password, full card number, security codes, or for payment by gift card, cryptocurrency or bank transfer outside our checkout. We will never ask you to "deposit" money to unlock orders or withdrawals. If you receive a message like this claiming to be from us, don't respond — report it to our team.
Complaints
If you're unhappy with how we've handled something, reply to your support conversation and ask for it to be escalated. A team lead will review it and respond within five business days.