Returns & refunds

We want you to love what you ordered. If you don't, you can return most items within 15 days of delivery for a full refund.

What can be returned

Items must be unused, unwashed and in their original condition and packaging with all tags attached. For hygiene reasons we can't accept returns of opened skincare or cosmetics, pierced earrings, or personalised items — unless they arrived faulty.

How to return

1. Contact our team with your order number and the items you'd like to return.
2. We'll email a prepaid return label (free for customers in the United States; a flat label fee applies internationally).
3. Pack the items securely and drop the parcel at the carrier.

Refunds

Once your return arrives and passes inspection we refund the original payment method within 3 business days. Depending on your bank, refunds can take 5–10 business days to appear. Original shipping charges are refunded if the item was faulty or we sent the wrong item.

Faulty or incorrect items

If something arrives damaged, faulty or isn't what you ordered, contact us within 14 days of delivery with a photo and we'll arrange a free replacement or full refund.